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Returned product consisted of an ams800 occlusive cuff and regulating balloon.The ams800 cuff was visually, microscopically, and functionally tested.No leak was determined.Inspection of the remainder of the device revealed no other damage or irregularities.The ams800 balloon was visually and microscopically tested.Microscopic examination of the device revealed that there is a balloon hole causing a leak in the shell.Fluid loss was confirmed because of the tear.Inspection of the remainder of the device, apart from the observed damage revealed no other damage or irregularities.The complaint was confirmed for a hole and a leak due to fatigue and avulsion a labeling review is not required for this complaint as there is no indication of device misuse, off-label, or failure to follow instructions.A risk review is not required as the complaint was determined not to be associated with training, a new product, or a new hazardous situation.Review of manufacturing documentation was performed to ensure that all required in-process and final inspections and testing were completed.Review of the manufacturing records for found no evidence that the device failed to meet applicable product specifications prior to shipment from bsc.There may be multiple ways for this damage to occur including longevity of the implant which would result in end of life of the component.Based on a thorough review of the reported complaint, the most probable cause for this complaint was considered cause traced to component failure.This complaint investigation conclusion code is utilized for an expected or random component failure without any design or manufacturing issue.Based on the results of this investigation, no escalation is necessary.
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