Permobil received report indicating an injury having occurred to the end-user as they were operating their mobility device.Report indicated the end-user suffered fractures to both left and right tibia's, but report did not go into detail as to the circumstances surrounding the event nor the probable cause other than they believe the device malfunctioned some how to have caused it.Since receipt of report, both permobil and the service provider have been attempting to contact the end-user and their family in order to gather more information as to the circumstances surrounding the claim and to request access to the device for evaluation.At this point, permobil has been unable to make contact with anyone with knowledge of the alleged event.Permobil will continue to investigate and upon receipt of new information, a follow-up report will be submitted.The dhr was reviewed and the device met specification prior to distribution.
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