This event has been recorded by zimmer biomet under (b)(4).This medwatch is being filed to relay additional information.G4: (b)(4).The device history record for zimmer skin graft mesher serial number (b)(6) was reviewed and noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with the device.The record review found no issues with the device and all verifications, inspections, and tests were successfully completed.On 2 july 2019, it was reported that it was difficult to use a ratchet with a mesher.The customer returned a zimmer skin graft mesher serial number (b)(6) for evaluation.Evaluation of the device on 2 july 2012 and it was noted that the comb was bent on the device, but that the ratchet attached and functioned as intended.Repair of the mesher occurred on 3 july 2019 and involved replacing the comb.The technician then recalibrated the device and verified that it was functioning as intended.The mesher was then returned to the customer without further incident.The device was tested, inspected, and repaired.Reference number (b)(4) on 2 july 2019.The service technician was unable to reproduce the reported event with the device.As such, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined that there are no further actions needed at this time.This complaint will be tracked and trended per complaint trending procedure for any adverse trends that may warrant further action.
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