The production device history record (dhr) for this intra-aortic balloon pump (iabp) was not required to be reviewed per the company standard operating procedure since the device manufacture date is greater than one year from the event date.A getinge field service engineer (fse) evaluated the iabp unit and was able to reproduce the reported issue.The low vacuum alarm was caused by pump heads being reversed.The fse corrected pump head direction and the fault alarm cleared.The unit passes all functional and safety tests except battery run time.The batteries failed the runtime test.The getinge fse was told that the customer will replace batteries if needed on their own.The customer was advised that, getinge does not recommend the use of non-original equipment manufactured (non-oem) parts and cannot guarantee the performance of units making use of non-oem parts.The unit was returned to customer and not cleared for clinical use at this time.The biomedical engineer of the facility later on advised that, the unit was left unplugged and was not fully charged when the fse worked on it.The biomed had been running it the previous day on and off of battery power and had left it plugged into an electrical safety analyzer which was left shut off overnight.The fse was informed of this at the time.After leaving the unit to fully charge, a pm was performed and it passed the battery run time test and pm.The batteries were replaced (b)(6) 2018 and were not bad, the fse tested them when they were depleted.The unit has been returned to service.
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