This event has been recorded by zimmer biomet under (b)(4).The device history record for zimmer skin graft mesher serial number (b)(6) was reviewed and noted no related non-conformance's, requests for deviation (rfd), change notices (cn), or any other issues with the device.The record review found no issues with the device and all verifications, inspections, and tests were successfully completed.The reported event was confirmed by the photographic evidence provided.On (b)(6) 2019, it was reported that a mesher ruined a harvested skin graft when put through it.The customer does provide photographic evidence that shows a skin graft that was not fully meshed which does confirm the event, however, as there was no product returned at the time of the investigation, no other evaluation can be performed on the device.While the provided photographs do show that there was an incomplete mesh on the harvested graft, it cannot be determined from the information provided as to what caused the device to produce an incomplete graft.As such, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined that there are no further actions needed at this time.This complaint will be tracked and trended per complaint trending procedure for any adverse trends that may warrant further action.
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