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D10: product received on: 14aug2019.Investigation/evaluation: a review of the complaint history, device history record, instructions for use (ifu), manufacturing instructions, quality control, and specifications of the device, as well as a visual inspection and dimensional verification, were conducted during the investigation.One damaged wire guide was returned for investigation.The inner mandril was confirmed to be protruding through the outer coiling, and around it the coil appears slightly elongated.No other surface damage was observed along the wire guide.All appropriate welds/solders were intact.Dimensional analysis of the coiling confirmed it was manufactured within the correct specifications and tolerances.Additionally, a document based investigation evaluation was performed.Sufficient inspection activities are in place to identify this failure mode prior to distribution.The device's design history file was reviewed.The risks associated with these devices are acceptable when weighed against the benefits.The device history record for the complaint lot and related subassembly lots was also reviewed.No nonconformances were reported for the complaint lot or the catheter subassembly lot.Three related nonconformances were reported for the wire guide subassembly lots.However, the nonconformance issues are inspected 100% during manufacturing or quality control processes, and all related devices were scrapped out prior to lot release.A database search also revealed no other complaints have been reported for the complaint device lot.Since proper inspection activities are in place and there are no other complaints reported from the field on the device lot, there is no evidence to suggest there is nonconforming product in house or out in the field.The instructions for use were reviewed and provide the following information: "upon removal from package, inspect to ensure no damage has occurred." based on the information provided, the examination of returned product and the results of the investigation, a definitive cause could not be established.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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