Additional information is provided.The company service representative examined the system but was unable to replicate the reported event.Unrelated to the reported event, the company service representative observed multiple ¿0¿ error codes in the event log.The company service representative opened the front panel, reseated, secured the keyswitch cable, and insulated contact points to prevent shorting.The system was tested and the laser fired dozens of shots without issue and within energy tolerances.The system was then tested and met all product specifications.The system manufacturing device history record (dhr) was reviewed.Based on qa assessment, the product met specifications at the time of release.The system was found to meet specifications; therefore, the root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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