A steris service technician arrived onsite following the reported event to inspect the harmony connectpoint.The technician found that the brakes on the swing arm had become loose over time, allowing the reported drift to occur.The technician tightened the brake and confirmed the connectpoint to be operating according to specification however, the technician removed the swing arm from the lighting system per the customer's request.The root cause of the reported event can be attributed to improper maintenance of the harmony connectpoint specifically, not regularly checking and tightening the brake on the harmony connectpoint.The harmony connectpoint is not under steris service agreement for maintenance activities.The facility's biomed department is responsible for all maintenance activities.The harmony connectpoint operator manual (pg 11-1) states: "the friction brakes may require adjustment over time.If the harmony connectpoint should drift when released during articulation, use the procedure to adjust brake tension and reduce drift." the harmony connectpoint preventive maintenance check list (pg.1) states: "verify suspension system does not drift.Adjust or replace knuckle brake kit as required 2 times per year." while onsite, the technician was able to counsel the facility's biomed department on the proper use and maintenance of the harmony connectpoint specifically, properly tightening the brake on the harmony connectpoint.No additional issues have been reported.
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