The instruments subject of the event did not contact the floor, therefore, did not require reprocessing.A steris service technician arrived onsite to inspect the transfer carriage and found that the latching rollers that allow the transfer carriage to engage with the docking station were not properly adjusted.The latching rollers were set too low and subsequently disengaged from the docking station causing the reported event to occur.The unit was installed in april 2019.The technician re-adjusted the latching rollers subject of the event including the facility's three additional units, tested the transfer carriages, confirmed them to be operating according to specification, and returned the units to service.The installation technician was retrained on proper installation activities for the 66" evolution transfer carriage.No additional issues have been reported.
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