It was reported that during an unspecified procedure regarding a patient of unknown gender and age, the "forceps" of the ngage nitinol stone extractor did not open properly.Information regarding how the procedure was completed has been requested.There has been no report that a section of the device remained inside the patient¿s body, nor that the patient required any additional procedures due to this occurrence.There has been no report that the patient experienced any adverse effects due to this occurrence.
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Investigation evaluation: reviews of complaint history, device history records, instructions for use (ifu), manufacturing instructions, and quality control data were conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed; however, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.There were no other devices from the same lot available for investigation.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: caution: this device is conductive.Avoid contact with any electrified instrument.Caution: sterile if the package is unopened or undamaged.Do not use if package is broken.Important: enclose device in sheath before removing from tray/holder.Important: excessive force could damage device.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint device was not returned.The provided information stated the basket of the device would not open.There are multiple possible causes for the issue: damage to the device from handling or use, a manufacturing issue, or procedural issues.Without the device available for investigation, a likely cause could not be determined.All devices are inspected multiple times during manufacturing and quality control checks for proper functioning.The risk analysis for this failure mode was reviewed, and it was determined that no additional risk mitigating activity is required.The appropriate internal personnel have been notified and we will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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