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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.After multiple attempts to retrieve the complaint device, the product still has not been returned.Therefore, this complaint file is being closed as no physical evaluation can be conducted.Therefore, the reported complaint cannot be confirmed and a root cause for the reported device failure cannot be determined. if any additional information is obtained, this complaint will be re-opened to capture that information.A non-conformance search was performed and no non-conformances were identified for this part number 254514 with lot number 3l18866 combination per qlik search performed on (b)(6) 2019.At this point in time, no corrective action is required, and no further action is warranted.However, depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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