Ref e-complaint: (b)(4).Investigation: x-initiated manufacturer's investigation: x-review dhr.X-inspect returned samples.Analysis and findings: distribution history: the complaint product was purchased from geo tech, packaged by csi on 10/31/2017 under work order: (b)(4).Manufacturing record review: dhr-900-154-232539 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: a review of the incoming inspection record could not be performed as the record could not be located at the time of this investigation.If the incoming inspection record should be located going forward, it will be reviewed, and this complaint amended accordingly.Service history record service history not applicable for this product.Historical complaint review: a review of the attached 2-year complaint history did show similar reported complaint conditions.Product receipt: the complaint product was received, verified, and confirmed for the reported event.Visual evaluation: visual examination of the complaint product was performed and reported complaint event was confirmed.Functional evaluation: functional evaluation is not applicable to this complaint.Root cause definitive root cause is indeterminable however, previous testing performed in 2011 in trying to replicate reported events of the wire "burning" or "snapping" indicated the product performed as intended, the testing was repeated in march of 2019 and resulted in the same manner.Correction and/or corrective action: coopersurgical will continue to trend this complaint condition.No further corrective action is required at this time.
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