We have now concluded our investigation into this complaint.As the lot number could not be provided, we were unable to perform a review of the batch manufacturing records to assess any potential insight into the reported failure mode.No samples were received for this complaint therefore visual inspection and functional evaluation could not be performed.Further, no images were provided of the reported skin reaction and so, no further assessment on the relationship between the product and the reported failure mode can be made at this time.On this occasion we are unfortunately unable to reach a definitive root cause of the reported problem, however, if the product or additional information is received, the complaint will be reopened for investigation.
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