(b)(4).The customer did not return the sample; however, they did provide a photo for evaluation.Visual examination confirmed the lidstock was partially separated along one side of the finished kit.A device history record review was performed with no relevant findings.The ifu provided with this kit warns the user, "sterile, single use: do not reuse, reprocess or re-sterilize.Reuse of device creates a potential risk of serious injury and/or infection which may lead to death." the customer report of an improperly sealed kit was confirmed by visual examination of the customer supplied photo.The lidstock was partially separated from the tray along one side.A device history record review was performed with no relevant findings.Based on the complaint description and photo, packaging (sealing) caused or contributed to this event.A non-conformance request has been initiated to further investigate this issue.
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(b)(4).The customer returned one kit for evaluation.Visual examination confirmed a sufficient seal along the circumference of the kit.The pffs pouch was attached to the kit, indicating that the customer removed the pouch and reattached it before returning.No other defects were detected.A non-conformance request was originally initiated to further investigate this issue.The packaging investigation confirmed that the seal contained sufficient adhesive transfer and the defect would have been detected prior to customer receipt.A device history record review was performed with no relevant findings.The ifu provided with this kit warns the user, "sterile, single use: do not reuse, reprocess or re-sterilize.Reuse of device creates a potential risk of serious injury and/or infection which may lead to death." the customer report of a broken seal was confirmed by complaint investigation of the returned photo and sample.However, in the photo, the pffs pouch was removed, and the sample received contained the pffs pouch.This indicates that the customer removed the pouch, which can potentially cause the seal to break open.Based on the sample returned and packaging investigation, the probable cause of this complaint could not be determined as it is unknown when the sterility breach occurred.Teleflex will continue to monitor and trend for complaints of this nature.
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