The customer contacted mooncup ltd on (b)(6) 2019 via the social media platform (b)(6) to make us aware of damage to the right side of her pelvic floor when removing the cup.The customer also describes pain in her bladder on the right side when her bladder fills.The customer states that this first occurred in (b)(6) 2016 with only brief periods of respite since with the symptoms returning in (b)(6) 2019.The customer reports that she has been under the care of a physiotherapist, gynaecologist and general practitioner (gp) since the onset of the symptoms.Mooncup ltd have asked the customer to contact the mooncup ltd advice service directly so that further investigation can be undertaken however at the time of this report the customer has not been back in contact.As such it has not been possible to confirm that the menstrual cup in question is a mooncup® or if the customer has been given a specific diagnosis.
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