The reported problem in this complaint has been resolved by means of external equipment exchange.As per new international air transport association (iata) regulations (iata dangerous goods regulations (dgr) for lithium batteries in 2017) and the enforcement from our shipping vendors, we will no longer be able to receive back cochlear rechargeable batteries.The return of this battery is not expected due to these regulations, therefore an investigation will not be conducted.This report is submitted on august 14, 2019 by cochlear limited.
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