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Complainant part is not expected to be returned for manufacturer review/investigation.Occupation: synthes rep.The investigation could not be completed; no conclusion could be drawn at the time of filing this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.Additional narrative: udi: (b)(4).Investigation summary: the complaint device is not being returned, one part of the product was implanted in the patient and the remaining part was discarded by the customer, therefore unavailable for a physical evaluation.This complaint cannot be confirmed.The sales rep stated that the patient had hard bone which might have caused difficulty for the screw to advance resulting in breakage, therefore is a possible root cause of the reported issue.However without the return of the complaint device, and no further information provided we cannot determine a definitive root cause.No nonconformances were identified for this part-lot number combination per qlik query executed 08/26/2019.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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