The subject device was returned to service center for an evaluation.A visual inspection identified the instrument had a broken bending section and metal protrusion from the a-rubber.The instrument channel had leakage and the angulation was deformed.There was sufficient evidence of metal protruding outside the bending section cover but no sharp edge was identified.The elements inside the bending section are still connected together.According to the instruction manual it states ¿do not twist or bend the bending section with your hands, equipment damage may result¿.The bending section was manipulated and the movement is abnormal due to the broken skeleton at the base of the bending section.The leak test cannot be performed due to the broken bending section.Based on the evaluation service center was able to confirm the user¿s complaint as the cause to the broken bending section skeleton exposing metal is due to excessive force which is attributed to mishandling.
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