The device, intended for use in treatment, was not returned for evaluation.A relationship between the product and reported incident cannot be established as the product was not returned.Without the reported product a visual and functional evaluation cannot be performed and customer¿s complaint cannot be confirmed.There was no manufacturing record review performed because lot number is not available as packaging was disposed of by user.An exact root cause cannot be determined without evaluation of the device; however, factors unrelated to the manufacture or design of the device that could have contributed to the reported event include: (1) improper suture loading.(2) over tensioning the suture.(3) misalignment of inserter handle.The instruction for use was reviewed and found to outline precautionary statements and instructions in regards to the use of the device to avoid damage or non-functionality.The instruction for use states: use care to properly align the implant and inserter handle with the bone hole during pound-in.Avoid excessive probing.Do not bend or twist the inserter handle during and after insertion as damage to the implant or incomplete insertion may result.Do not deploy a bent or damaged implant.Do not over tension the sutures as breakage or tissue pull through may occur.Additionally, over tensioning the suture may result in incomplete insertion or implant pull out.Should the device or additional information be received, the complaint will be reopened and reevaluated.
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