A review of product historical data for any trends and all customer complaints received for this issue did not identify any trends or complaints.Return testing was not completed as returns were not available.The red blood cells (rbc) measured significantly higher on the ruby than the alinity, the platelets (plt) measured significantly lower on the ruby than the alinity, and the hemoglobin and the mcv showed good agreement between the analyzers.The difference in the rbc measurement is the contributing factor for the higher hct results reported from the ruby.On 19sep2019, the ruby serial number (sn) (b)(4) analyzer was calibrated to ruby sn (b)(4) to correct rbc, plt and hct bias between this analyzer and all other fbc analyzers in the hospital.On 11oct2019, comparison studies between all hematology analyzers in the hospital found the hct, rbc and plt results to be acceptable.The most likely explanation for the incident is that even though both instruments are calibrated with their own calibrators properly, to compare results, the two instruments need to be cross calibrated according to the method described in clsi h26-a2, the alinity hq operations manual, and the cell-dyn ruby operator's manual.A review of labeling concluded that the issue is sufficiently addressed.Based on the investigation no product deficiency was identified for the cell-dyn ruby, sn (b)(4).
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