The device history record was reviewed, and it did not indicate any nonconformances that would have led to this malfunction.The instrument was returned to the contract manufacture and a visual inspection confirmed that the stem impactor insert was damaged with dents and deep gouges in the poly material.Also, a dimensional analysis was performed, on all features able to be measured, which revealed that the instrument met specification.The instrument involved in this complaint is a reusable instrument whose life span depends on the method in which it is used, the duration of use, and its handling between uses.Based upon the device history review and the evaluation of the returned instrument it was concluded that the instrument was manufactured to specification and the stem impactor may have become damaged through increased handling.
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