Investigation summary: the device was received and evaluated at the service center.The complaint reported by the customer that the device doesn't turn as the motor is jammed has been confirmed.It was found that the motor did not turn as the shaft was jammed.The insulation resistance of the motor cable was out of tolerance and there was a short circuit in the motor.The device failed the hipot test.The defective motor and the motor cable are the root causes of the reported issue from the customer.However, given the information provided we cannot discern a definitive root cause for the defective motor and motor cable.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 11/28/2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.A review of the device history record.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|