|
Suspected device evaluated by ok biotech and calculated that the meter was broken by connector deformation.When we inserted strips into meter, meter was able to turn on, but meter was not working when we tried to apply control solution or blood to test strip.We tested the returned strips with our in house meter and control solution (strip lot number: d181119-1).The control solution tests for level low were 67/72 mg/dl, for level high were 240/243 mg/dl.The request control solution ranges are: level low 35~85 mg/dl; level high 210~320 mg/dl.All results were within the acceptance range.Pass.So we concluded the meter was out of work because of connector deformation.The pin deformation of the connector is caused by the reverse insertion of the test strip.User operation issue.
|