The device was returned for evaluation.A visual inspection on the received condition was performed and noted the distal end is broken.The distal end is broken from the base of the bending section area exposing metal.During inspection there is sufficient evidence of metal protruding outside the bending section cover.Based on the evaluation and the cause of the broken bending section skeleton is most likely due to the application of excessive force, which is related to user mishandling of the device.The scope was purchased on (b)(6) 2013 and the last time the scope came in for service was (b)(6) 2019 according to the instruction manual it states ¿do not twist or bend the bending section with your hands, equipment damage may result¿.
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