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Because device was not returned to ok biotech, therefore, we were unable to perform further testing on the suspected device.Ok biotech reviewed the manufacturing record of this suspected device (meter serial number # (b)(4)), and the meter was qualified and released by the quality control department and shipped to pdc on 07/07/2017.The strip lot # d181114-2 was manufactured on 11/14/2018 and expired in 11/14/2020.Ok biotech received no complaints from same manufacturing batch of strips.We tested the retain strips of same batch with our in house meter and control solution.The control solution tests for level low were 60/59 mg/dl; for level high were 242/236 mg/dl.The request control solution ranges are: level low 35~85 mg/dl; level high 210~320 mg/dl.All results were within the acceptance range.Pass.We are unable to confirm the complaint because device was not returned and no further information from customer has been received, this matter has to be closed out with undetermined root cause.
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