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As reported, the autopulse platform (sn (b)(4)) displayed "system error, out of service, revert to manual cpr" error message.No additional information was provided.No known impact or consequence to patient information was available.
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The reported complaint of "system error, out of service, revert to manual cpr" error message was confirmed during functional testing and archive review.The root cause is due to a defective processor board likely due to aging.The autopulse platform is a reusable device and was manufactured in august 2006 and is 13 years old, well beyond the expected service life of five years.During functional testing, the platform failed due to a system error, (latch error 136 - internal parameter corrupted) was observed upon powering on the device.As part of routine service during testing, the platform was examined and unrelated to the reported complaint, damaged motor cover and battery bay compartment were observed.The motor cover and battery bay compartment need to be replaced to address the issue.This type of physical damage on the platform is likely attributed to wear and tear as a result of an aging device.A review of the archive was performed and the archive data shows error 136 (internal parameter corrupted), thus confirming the reported complaint.Upon customer approval, the damaged parts will be replaced.The console will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform serial number (b)(4).
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