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The device will not be returned for evaluation; however, provided photographic evidence exhibits the reported failure of breakage.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution was found to have met all specifications prior to shipment.This is the only complaint for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been a total of 19 complaints, regarding 30 devices, for this device family and failure mode.During this same time frame 11,018 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.003.Per the instructions for use, the user is advised the following: precautions: inspect cannula prior to use to ensure they are in good physical condition.To avoid damaging seals and excessive leakage, do not use with devices larger than the specified cannula diameter.Use carefully to ensure the cannula is not bent or collapsed when inserting devices.To avoid damage during use, do not use excessive force on cannula.This issue will continue to be monitored through the complaint system to assure patient safety.
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