Alert date of event; deemed reportable.Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device does not turn due to jammed motor was confirmed.It was further found that the motor was not running smoothly and was corroded.The motor was also found to be too loud during operation.There was a short circuit in the motor cable.The resistance value of the keypad of the handcontrol set was out of specification and were drifting.As a result, the keypad assembly was not working properly.The motor, motor cable and the handcontrol set were replaced to correct the reported and identified failures.The device was cleaned, repaired and tested for functionality.Fluid ingress into the system and contact with the motor is responsible for the corrosion of the motor.Also the ingress would have damaged the motor cable would have resulted in the short circuit.The corroded motor has a tendency to stick and not turn, hence is responsible for the issue reported by the customer.However, given the information provided we cannot discern a definitive root cause for the defective keypad.A manufacturing record evaluation was performed for the finished device (serial number : (b)(4)), and no non-conformances were identified at this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device history: a manufacturing record evaluation was performed for the finished device (serial number : (b)(4)), and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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