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Customer service conducted troubleshooting with the customer, including inspecting the faceplate and back plate for damage; inspecting and cleaning the diaphragm; disassembling, inspecting, cleaning and reassembling the kit and tubing set; and verifying breast shield fit.Following troubleshooting, the customer indicated that though troubleshooting did not resolve the issue completely, the suction was a little better, but not the same, as previously.The customer was sent a replacement pump and return of her original pump was requested for testing/evaluation in follow up with a complaint handler on (b)(6) 2019, the customer confirmed that she developed mastitis on (b)(6) 2019 and was prescribed an antibiotic.She indicated that the replacement pump was working without issue and the mastitis was resolved.The device was returned without the customer's parts and accessories; therefore, it was evaluated with a medela lab kit on (b)(6) 2019 and it passed suction and cycle specifications.Refer to attached evaluation.The customer's report of low suction could not be confirmed.Based on the results of (b)(4), it cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is (b)(4)% for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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