The reported complaint of "flickering or intermittent functioning of the lcd back light and damage on the bottom enclosure of the autopulse platform (sn (b)(4)" was confirmed during the functional testing and the visual inspection of the returned platform.The root cause for the lcd backlight issue was due to the damaged processor board as a result of damage sustained by harsh impact.Upon visual inspection, observed damage on the bottom enclosure.The cause for the physical damage was due to the harsh impact, which occurred during the device transit.The bottom enclosure was replaced to remedy the damage.During functional testing, the autopulse platform performed compressions without any error or fault.Observed intermittent functioning of the lcd back light, thus confirming the reported complaint.The processor board was replaced to remedy the lcd problem.The archive data review showed no significant discrepancies.Following service, the autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The brake gap inspection was performed and verified the brake gap was within the specification.Load cell characterization test was performed and confirmed both cell modules are functioning within the specification.The autopulse platform passed the final testing without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with sn (b)(4).
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