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A philips field service engineer (fse) visited the customer site, confirmed the reported issue and gathered information surrounding the event.The fse determined a replacement module housing top was needed to resolve the issue.The philips field service engineer (fse) confirmed a product malfunction; the x3 fell due to a faulty latch on the extension module's housing.The fse has supplied a replacement top housing (453564685391, mx_ext housing top), which contains the latch, as a solution to this incident.Philips is investigating this issue through an internal corrective and preventive action, therefore no product return has been performed.No further investigation is required.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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