The scope was returned to the manufacturer for evaluation due to ¿distal end cover damage¿.The manufacturer performed a visual inspection of the device and noted the distal end was broken.The distal end was broken at the base of the bending section area exposing metal.During the inspection there was sufficient evidence of metal protruding outside the bending section cover with no sharp edge.The elements inside the bending section were still connected together regardless of the broken skeleton.The bending section cover was removed and revealed no sharp edges on the bending section skeleton.The instruction manual states, ¿do not twist or bend the bending section with your hands, equipment damage may result¿.The bending section was manipulated; the movement was abnormal due to the broken skeleton.The scope was purchased on (b)(6) 2018 with no previous repair history.The leak test cannot be performed due to the broken bending section.Based on the evaluation by the manufacturer, the user¿s complaint of distal end cover damage was confirmed.The most probable cause of thee broken bending section skeleton protrusion was due to excessive force from mishandling.
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