It was reported that the 3d model showing where the laser is in reference to the model appeared normally, but the three other views were completely black.Later on, when trying to select the mr imaging to be 'exam 2', an 'impossible to load the exam' message appeared, and then a windows shutdown was experienced.Device history record review and complaint history review were not performed based on the low severity of this complaint.The technical investigation indicated that the user loaded and displayed oversize exams, which is considered as a use error as the acquisition protocol ifu contains sufficient information.The display issue - views showing black - and the 'impossible to load the exam' events were due to an insufficient ram due to an unknown cause (oversized exam or computer configuration).The windows shutdown was due to a crash of the rosanna_brain application due to unknown cause (memory address was either misplaced or misread by the software).(b)(4).
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During a surgery, the verification of the registration was about to be performed, but an issue occurred on screen.The 3d model showing where the laser is in reference to the model appeared normally, but the three other views were completely black.There was not a view of anything in the three views, and the company field service engineer (fse) did everything they could to try and fix the issue (switched to different contrasts, switch to different imaging, etc.).The fse decided to skip through the verification, save and close the file, re-open the file, and try the verification again.The same result happened where the three views were completely black.When trying to select the mr imaging to be 'exam 2', an 'impossible to load the exam' message appeared, and then a windows shutdown was experienced.The robot was restarted and the verification was started again.This time the 3 views showed the ct imaging, and the verification was able to be performed.The patient was under anesthesia and no incisions were made.The total delay was less than 10 minutes.
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