| Model Number |
8888301614 |
| Medical Device Problem Code |
Detachment of Device or Device Component (2907)
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| Health Effect - Clinical Code |
No Patient Involvement (2645)
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| Date of Event |
09/23/2019
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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Event or Problem Description
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The customer reported that they found the argyle suction connector was detached from the tubing when they opened the package.
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Additional Manufacturer Narrative
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The device history record (dhr) file was reviewed and no discrepancy was found regarding the failure mode reported.There were no physical samples submitted with this complaint report.One picture was provided for investigation.After performing visual inspection based on procedure, the picture shows the grip connector detached.The reported condition has been confirmed.A walk through was performed at the manufacturing area with the manufacturing team.The specific root cause could not be found, and the current process was running according to approved specifications.A probable root cause could be that at the time of manufacturing, the station sensor was not adjusted.Based on the most probable root cause for the condition reported, a maintenance order was created.With this maintenance order, the solvent sensor was adjusted.The process is running according to product specifications meeting quality acceptance criteria.The manufacturing site will continue monitoring the process for any adverse trends that require immediate attention.This complaint will be used for tracking and trending purposes.
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Search Alerts/Recalls
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