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The returned device, intended for use in treatment, was returned for evaluation.There was a relationship between the returned device and the reported event.Visual inspection under magnification shows a detached electrode.Most of the screen is detached and not returned with the device.There are no manufacturing abnormalities visually observed with the returned device.The returned device registered an error e-7 when plugged into a known good quantum controller.The error was by-passed and the device is producing plasma on ablate/coag settings on the remaining parts of the electrode.The suction line was tested and performed as specified.The complaint was verified, however the root cause could not be determined with certainty since the device was comprehensively used.Excessive wear of screen/electrodes result from vigorous use against bony surfaces; the wand is supplied sterile, and is for single use only.Do not clean, resterilize, or reuse the wand, as this may damage or compromise the performance resulting in product malfunction, failure, or patient injury.Cleaning, resterilization, or reuse of the wand may also expose the patient to the risk of transmitting infections diseases or results in irregular wear leading to malfunction.There were no indications that would suggest that the device did not meet product specifications upon release into distribution.Complaint history search revealed no additional complaints for this production lot.
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