This event has been recorded by zimmer biomet under (b)(4).The previous repair report for ultra duo flex fluid cart serial number (b)(4) was reviewed and noted no related non-conformances, requests for deviation (rfd) or any other issues with the repair.The previous repair report review found no issues with the device after repair and all verifications, inspections and tests were successfully completed.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.Using crm to query for serial number (b)(4), the device was noted to have been previously repaired 2 times, the previous repair being for a cracked monitor on (b)(6) 2018.The display is not associated with the current repair.Thus, this repair was a non-related issue.On (b)(6) 2019, it was reported from (b)(6) hospital that the unit had some exposed wires.On 17 september 2019, a zimmer biomet certified service repair technician was contacted about the cart and dispatched to be at the site.On (b)(6) 2019, the technician arrived at the site and confirmed that the power cord was damaged.The technician replaced the power cord and then verified that the unit was functioning as intended.The technician then returned the unit to service without further incident.Service work order (b)(4) on 17 september 2019.Although the reported event was confirmed during inspection of the device, the root cause of the wiring becoming exposed could not be determined.The device was noted to be functioning as intended after the power cord was replaced.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined there is no further actions needed at this time (ie/capa/scar/hhe/d).This complaint will be tracked and trended for any adverse trends that may warrant further action.Evaluated by external contractor.
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