|
An investigation was performed for the customer issue and included a review of the complaint text, a search for similar complaints, a review of trending data, a device history record review, testing using a retained kit, and a review of product labeling.Review of the ticket trending and lot search did not identify an increase in complaint activity related to the complaint issue.A device history record review was performed on architect ivalproic acid reagent lot 02081lp43, which did not show any potential non-conformances, deviations or non-conformances.Accuracy testing was performed to evaluate architect ivalproic acid reagent lot 02081lp43, using a retained kit of the likely cause reagent lot.Acceptance criteria were met, which indicates acceptable product performance.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
|