The reported complaint of "autopulse platform (sn (b)(4) lcd screen displayed bright and dark pixels upon powering on" was confirmed during the visual inspection.The root cause for the reported complaint was due to the defective lcd screen as a result of normal wear and tear of the platform.The platform was manufactured on 2012, and is almost 7 years old, past the expected service life of 5 years.Upon visual inspection, the lcd screen displayed missing pixels upon powering on, thus confirming the reported complaint.No other physical damage was observed.The autopulse platform passed the initial functional testing without any fault or error.Upon customer approval, the defective part will be replaced and the autopulse platform will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with sn (b)(4).
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