Reported event: an event regarding a software error due to the system showing the cup was sitting proud involving 3.0 rio® robotic arm - mics, catalog: 209999 was reported.It was reported that ¿impactions for two hips were both 5mm proud while surgeon confirmed they were down.Requested to have it investigated.¿ product evaluation and results: not performed as case session data was not provided.Product history review review of the device history records associated with rio 037 indicate quality inspection procedures were completed with no reported discrepancies.Complaint history review a search of the complaint database under device identification pn 209999 reports similar complaints for tha software - software error.The complaint record numbers are: 2060685, 2106015, 2110762, 2203820 conclusions: the failure could not be determined as no case session data or logs were provided after three communication attempts were made.No additional investigation or specific actions are required at this time.If additional information is received such as the session files, then the complaint will be reopened.Corrective action/preventive action: a search of the nc/capa database under device identification pn 209999 reports no records related to tha software - software error.
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