| Model Number |
MMT-523RNAB |
| Medical Device Problem Codes |
No Display/Image (1183); Adverse Event Without Identified Device or Use Problem (2993); Patient Device Interaction Problem (4001)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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| Date of Event |
10/09/2019
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.
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Event or Problem Description
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Customer reported via phone call that the insulin pump had blank display.The customer¿s blood glucose level was 198 mg/dl.Customer stated that the contact on the battery cap was neither missing nor damage.Customer stated battery compartment was neither damaged nor corroded.Customer stated that the spring was neither damaged nor corroded.Customer stated that the display did not return after insulin pump restart.The customer was advised to discontinue use of the insulin pump and to revert to the back-up plan.The insulin pump will be returned for analysis.
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Additional Manufacturer Narrative
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Device power up properly after battery installation.No blank display noted.Device was received with normal operating currents and passed self-test, a21 error test and displacement test.No unexpected off no power, bad battery , low battery, weak battery, battery out limit or failed battery test alarms noted during testing.Device had cracked battery tube threads.
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Search Alerts/Recalls
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