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(b)(4).Internal file number (b)(4): during processing of this complaint, attempts were made to obtain complete event, patient and device information.Exemption number e2019001.Evaluation summary: visual and functional inspections were performed on the returned device.The reported inflation issue was not confirmed.The inner and outer member were stretched proximal to the proximal seal, possibly from inadvertent mishandling; however, it is unknown when these damages occurred.A review of the lot history record revealed no manufacturing nonconformities that would have contributed to this complaint.Additionally, a review of the complaint history identified no other similar incidents from this lot.The investigation was unable to determine a conclusive cause for the reported inflation issue.However, factors that may contribute to difficulty inflating may include, but are not limited to, damage to the inflation lumen, poor connection with the inflation device, patient anatomical morphology and patient disease state.There is no indication of a product quality issue with respects to the design, manufacture, or labeling of this device.
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