An isi field service engineer (fse) was dispatched to the customer site to further investigate the reported complaint.The reported complaint was confirmed based on the field evaluation.The fse determined that the circuit in the operating room had been overloaded.The fse worked alongside the da vinci coordinator to properly distribute power throughout the operating room to resolve the issue.The system was tested and verified as ready for use.Based on the information provided at this time, this complaint is being reported due to a da vinci system malfunction rendering the da vinci system unavailable for use after the start of a surgical procedure.Although no patient harm occurred, if this malfunction were to recur it could cause or contribute to an adverse event.
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It was reported that during a da vinci-assisted partial nephrectomy surgical procedure, the site noted that they were losing vision on the vision side cart (vsc) touchscreen monitor as well as all their external monitors.An intuitive surgical, inc.(isi) technical support engineer (tse) was contacted and was unable to review logs.The tse had the site move the ac power cable for the vsc to another power outlet, and advised them to power cycle the vsc.The vsc powered on, however, the image was lost shortly after.As the site was at a critical point in the procedure and all troubleshooting steps had been exhausted, the site converted the procedure to laparoscopic.The case was completed laparoscopically, with no adverse consequences to the patient.
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