It was reported that the customer experienced a blood glucose (bg) level of 592 mg/dl and large ketones (diabetic ketoacidosis).The cause of elevated bg was unknown.Reportedly, customer experienced weakness, stomach pain, vomiting, and a rapid heart rate.The customer went to the emergency room and was subsequently hospitalized.Bg was treated with manual insulin injection, potassium chloride, intravenous fluids, and medication to treat heart rate, vomiting, and pain.Reportedly, the customer was released on (b)(6) 2019 with the issue resolved and no permanent damage.Tandem technical support (cts) performed system check with customer and verified that pump and supplies were functioning as intended.Reportedly, the customer was using admelog insulin.Cts educated the customer on insulin labeling.Customer acknowledged.
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