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Blank fields on this form indicate the information is unknown, unavailable, or unchanged.H6 - additional method code: device not returned (4114).Investigation - evaluation.A review of the documentation including the complaint history, device history record (dhr), instructions for use (ifu) and quality control of the device was conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, two photos were provided by the customer for evaluation.From the images, the device packaging appears to be unopened and undamaged.A foreign matter of some sort can be seen inside of the package.There is evidence that this device was manufactured out of specification.Additionally, a document-based investigation evaluation was performed.Based on the review of current documentation, cook has concluded that sufficient controls and inspections are in place to prevent the release of non-conforming product related to the reported failure mode.Process verification has demonstrated that the affected product is safe and effective for its intended use.The device history record (dhr) for the given complaint lot (ns9729066) was reviewed and found one related non-conformance for hair loose in the packaging.This foreign matter non-conformance affected a quantity of one and was ultimately reworked.A search of current reporting software found no other reported complaints from the complaint device lot.As there are adequate inspection activities established, objective evidence that the dhr was fully executed and no additional complaints from the same lot, cook has concluded that there is no evidence that nonconforming product exists in house or in field.Cook also reviewed product labeling.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: how supplied: ¿supplied sterilized by ethylene oxide gas in peel-open packages.Intended for one-time use.Sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Store in a dark, dry, cool place.Avoid extended exposure to light.Upon removal from package, inspect the product to ensure no damage has occurred." the complaint was able to be confirmed based on customer testimony and the provided photos.Based on the information provided, no product returned, and the results of our investigation, a definitive root cause can be traced to manufacturing and more specifically to a quality control deficiency.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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