During shift check, the autopulse platform was powered on for 20 seconds, and the lcd was observed blank.Then, the green and orange lights kept blinking.The fan could be heard running; however, the platform turned off by itself.The customer swapped out the batteries to attempt to resolve the issue; however, the issue was not resolved.No patient involvement.
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The reported event of "screen is blank and then the green and orange light keep blinking" and "unit turns off by itself" was not confirmed based on archive data and during functional testing.Device functions as intended.Visual inspection of the returned platform showed that the button pad (ui membrane switch assembly) was lifted in the lower right corner, which allows moisture entering the electronic components of the platform.Also, damage was observed to the top, bottom, front covers, and battery lock, unrelated to the reported complaint.The autopulse platform is a reusable device and was manufactured in april 2010 and has exceeded its expected service life of 5 years.The damage found is characteristic of normal wear and tear for the life of the device.A review of the autopulse platform archive was performed, and no significant discrepancies were observed.The autopulse platform passed the functional testing.Multiple restarts show no problems with the device.Following service, including replacement of all the damaged parts, the platform passed all testing criteria.
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