The complaint device was received at the service center and evaluated.Our affiliate reported an issue of the device was defective and the image was flickering.Per evaluation, this complaint can be confirmed.During evaluation, it was found that the video/display/image was poor and was working intermittently.Also the software was corrupted, therefore it was reloaded.The device was deemed non-repairable.With the available information, we cannot determine the root cause of the reported issue.No nonconformances were identified for this part-serial number combination per qlik query executed on 10/07/2019.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.No nonconformances were identified for this part-serial number combination per qlik query executed on (b)(6) 2019.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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