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The device, used in treatment, was not returned for evaluation and the reported event could not be confirmed.The nail remains implanted.A visual of the provided photo confirmed the part and batch info.The nail was manufactured in 2009.A review of the manufacturing records did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.Expiration info was verified to be correct.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.A review of the complaint history for the listed part revealed no prior complaints for the listed failure mode with the same batch number.Potential probable causes that could contribute to the reported event have been identified as user error.Without the return of the actual product involved, our investigation could not proceed.Should the device or additional information be received, the complaint will be reopened.No further investigation warranted for this complaint; however we will continue to monitor for future complaints and investigate as necessary.
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