On (b)(6) 2019, the reporter contacted animas, alleging a prime (loss of prime) issue.There was no indication that the device caused or contributed to an adverse event.This complaint is being reported because the issue may result in a long term cessation of insulin delivery if the user is unable to resolve the alarm.
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Device evaluation: the pump has been returned and evaluated by product analysis on 16-dec-2019 with the following findings: a review of the pump¿s black box showed evidence of a loss of prime warning due to the user not priming the pump after occlusion alarms on (b)(6) 2019.Occlusion was due to an unidentified high force.During testing, the pump successfully completed the rewind, load cartridge, and prime steps with no loss of prime warnings occurring.The pump was exercised for 12 hours with no loss of prime occurring.The force sensor calibration was found to be within required specification.Unrelated to the complaint, investigation revealed a cracked battery compartment and a dim/pink display screen.Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.The loss of prime issue was shown in the pump history but was not duplicated during investigation.
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