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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Investigation ¿ evaluation: a visual inspection and functional testing of the returned device was conducted.A document based investigation was also performed including a review of complaint history, device history record, the instructions for use, manufacturing instructions, and quality control data.One device was returned for investigation.Inspection of the returned device noted the device was returned with the handle in the open position and the basket formation in the closed position.The mlla (male luer lock adapter) and collet knob were tight.The polyethylene terephthalate tubing [pett] measured 3.5 cm in length.The support sheath was severed 5mm from the mlla.There was a 1cm gap between the points of separation which was exposing the basket sheath.The basket wires were intact and secure.Functional testing determined the handle does not actuate the basket formation.A review of the device history record found no non-conformances related to this failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other related complaints from the lot have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: caution: this device is conductive.Avoid contact with any electrified instrument.Caution: sterile if the package is unopened or undamaged.Do not use if package is broken.Caution: federal (u.S.A.) law restricts this device to sale by or on the order of a physician.Important: enclose device in sheath before removing from tray/holder.Important: excessive force could damage device.Store in a dark, cool, dry place.The returned device was found to have a basket that was closed and could not be opened due to sheath damage.The red support sheath was found to be separated near the handle.The separated support sheath was preventing the motion of the handle from actuating the basket.The provided information stated the issue occurred during use of the device.Devices are inspected for damage and functionality multiple times during manufacturing and quality control inspections.The device was also packaged with the basket in the open position, indicating the device was not damaged when received by the customer.Based on the available information and evidence, it is likely the sheath of the device was damaged during use.The ifu supplied with the device contains a statement that excessive force may damage the device.The cause for the complaint was determined to have been inadvertent damage to the device during use.Per the quality engineering risk assessment, no further action is warranted.Cook medical will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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