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This report summarizes malfunction events.A review of the events indicated that two (2) patient samples tested on the galileo neo automated blood bank system produced different abo/rh phenotype results versus other facilities' results or, customer tube test results.One patient sample on the galileo neo resulted in an abo phenotype of a+ versus typing of ab+ reported by two other facilities without explanation or detail regarding the two facilities.A second patient sample demonstrated a phenotype of b+ on the galileo neo with an equivocal result for anti-a.The customer's tube test produced a 1+ result for anti-a.The customer reported an a sub b result due to the results found in tube.The galileo neo's operator manual states the instrument cannot be relied upon to demonstrate hemagglutination for grade 1+ or less found in the tube methodology.Through post event tests and investigations, no specific causes were determined for the malfunctions.
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